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Oracle Answers the Call to Help Cities Improve Citizen Services

10 hours 55 min ago
Press Release
Oracle Answers the Call to Help Cities Improve Citizen Services San Jose and other cities turn to Oracle to transform non-emergency services

Redwood Shores, Calif.—Oct 16, 2018

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The City of San Jose selected Oracle Service Cloud to launch a new 311 service that could help make it safer, more inclusive, sustainable and user-friendly.

Cities across the country have selected Oracle Service Cloud to rethink traditional 311 services and provide the best possible citizen experience. With Oracle Service Cloud, cities including The City of San Jose, The City of Albuquerque, Sacramento County and The City of Fort Wayne have been able to transform the way they engage with citizens for all non-emergency inquiries and services.   

The City of San Jose is the nation’s 10th largest city, with approximately one million residents. To support its goal of becoming America’s most innovative city by 2020, The City of San Jose selected Oracle Service Cloud to launch a new 311 service that could help make it safer, more inclusive, sustainable and user-friendly.

“The Oracle Service Cloud platform has enabled the City to more effectively respond to resident’s service requests,” says Desiree Jafferies, San Jose’s customer contact center manager. “It has transformed our customer experience, shifting away from a reactive response to a more proactive, real-time, data-driven service environment.”

The City of Albuquerque supports more than 900,000 citizens. To improve efficiency and provide its citizens with the best possible service, The City of Albuquerque selected Oracle Service Cloud to support its 311 service. With Oracle Service Cloud, The City of Albuquerque has been able implement a new conversational interface that allows residents to ask the Alexa voice-activated system to help with a range of requests from finding a lost pet to scheduling a large package pickup, removing graffiti, getting rid of litter or reporting an abandoned car.

“This service allows us to offer residents innovative channels to engage with their city government,” stated Mayor Tim Keller. “Alexa’s conversational user interface is convenient for the community and will help us make the most effective and efficient use of 311 resources. We’re integrating emerging technologies with government to ensure that people from all walks of life in Albuquerque have easy ways to participate with their City and utilize City services.”

Sacramento County supports more than 1.5 million citizens. To provide the best possible service and support to internal agencies and other public constituents, Sacramento County selected Oracle Service Cloud to integrate data from different sources and optimize how residents interact with its 311 service across channels. With Oracle Service Cloud, Sacramento County has been able to automate previously manual processes to free up its communications center staff to focus more on customer service, collaboration and public engagement.  

The City of Fort Wayne, Indiana is home to more than 250,000 citizens. To capture the voice of its citizens and publicly hold city departments and officials accountable, The City of Fort Wayne selected Oracle Service Cloud to modernize its 311 service. With Oracle Service Cloud, The City of Fort Wayne has been able to reduce costs by increasing self-service channels and enabling citizens to engage on their preferred channels, while also reducing average wait times by approximately 60 percent.

“With Oracle, we have been able to connect seven Divisions with 16 different departments and change the game by unifying the entire city’s metrics into one performance scorecard. This not only holds departments accountable for their service performance, but it has also enabled us to move from a reactive to a proactive organization,” said Eric Harris 311 Call Center Manager, The City of Fort Wayne. “Now through our unified system, citizens are able to take a picture of a pothole with their smartphone and we are able to fill it within four hours. The city has also been able to reduce agent training time from three months to three weeks.”

Oracle Service Cloud is part of Oracle Customer Experience (CX) Cloud Suite, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences and achieve predictable and tangible business results. 

Contact Info
Danielle Cormier-Smith
Oracle
+1.914.441.4896
danielle@positive-comms.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

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Danielle Cormier-Smith

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Oracle Honors Customer Innovation with Oracle Aconex Connect Awards

10 hours 56 min ago
Press Release
Oracle Honors Customer Innovation with Oracle Aconex Connect Awards Honorees in the Americas include Austin Industries, Burns & McDonnell, Colorado High Performance Transportation Enterprise and Valley Metro

Redwood Shores, Calif.—Oct 16, 2018

Oracle has announced the winners of the Oracle Aconex Connect Awards in the Americas. Now in its third year, the global awards honor customers worldwide for innovation in delivering significant construction and engineering projects efficiently and effectively. Winners for the Europe, Middle-East and Africa (EMEA) and Asia-Pacific (APAC) regions were announced separately today.

As the industry matures, so does customer technology adoption and optimization. These customers, who have demonstrated exceptional results using Oracle Aconex products, are at the forefront of embracing digital transformation to improve outcomes for all project participants. They typically see this positive change through greater process efficiency, project-wide visibility, and new insights helping to drive more informed business decisions and continuous improvement.

“The winners of the Oracle Aconex Connect Awards continue to demonstrate the powerful combination of forward-looking technology and strategic vision,” said Leigh Jasper, Vice President, Aconex Strategy and Operations, Oracle Construction and Engineering. “Through strong leadership coupled with enterprise planning, organizations can significantly improve processes in key areas such as field performance and project controls, safety and quality. Ultimately, this translates to what everyone in the industry wants to do—improve operability and meet growth objectives.”

“Aconex is a critical resource for our growing agency where organizational transparency is key,” said Wulf Grote, Capital and Service Development Director, Valley Metro. “Their support means knowing information is always available so we can get it to the right people at the right time.”

Select results from the 2018 Americas Connect Awards winners:

  • Austin Industries cut time spent tracking and reporting RFIs and submittals by 75 percent and reduced the time spent on managing communication flow across their JV by 66 percent.
  • Burns & McDonnell previously reduced RFI cycles using Aconex from 3.64 days to 2.35 days and now through cross project standardization that has continued to decrease to an average of just 1.6 days.
 

Aconex customers were nominated for the Oracle Aconex Connect Awards in three categories: 

  • Hero Award – championing change in projects to minimize risk and save costs.
  • Project Award – collaborating effectively across project teams for successful delivery.
  • Enterprise Award – standardizing best project practices across enterprise portfolios.
 

This year a special award was introduced to acknowledge the significant contribution of women to the advancement of technology in engineering and construction.

Below is a full list of 2018 Oracle Aconex Connect Awards winners in the Americas:

  • Aguas Pacífico – Hero Award to Lilian Barrios for Excellence in Process Implementation on a Public Project.
  • Austin Industries – Project Award for Excellence in Project-Wide Collaboration on a Joint Venture (SFO Terminal 1 Boarding Area B Reconstruction).
  • Burns & McDonnell – Leadership Award to Patty Sullivan - 2018 Woman in Construction Technology.
  • Colorado High Performance Transportation Enterprise – Project Award for Excellence in Process Improvement on a P3 (Central 70).
  • Valley Metro – Enterprise Award for Excellence in Process Improvement to Support Company Growth and Hero Award to April Trevett for Excellence in Company-Wide Implementation and Adoption.
 

Global honorees for the 2018 Oracle Aconex Connect Award include: China Railway Major Bridge Engineering Group Co. LTD, Faithful + Gould (member of the SNC-Lavalin Group), Lendlease, Turner & Townsend Company and VINCI Construction Grands Projets, among others. Read more about selected 2018 Oracle Aconex Connect Awards winners here.

Contact Info
Judi Palmer
Oracle
+1.650.784.7901
judi.palmer@oracle.com
Brent Curry
H+K Strategies
+1 312.255.3086
brent.curry@hkstrategies.com
About Oracle Construction and Engineering

Asset owners and project leaders rely on Oracle Construction and Engineering solutions for the visibility and control, connected supply chain, and data security needed to drive performance and mitigate risk across their processes, projects, and organization. Our scalable cloud solutions enable digital transformation for teams that plan, build, and operate critical assets, improving efficiency, collaboration, and change control across the project lifecycle. www.oracle.com/construction-and-engineering.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Judi Palmer

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Brent Curry

  • +1 312.255.3086

Alshaya Partners with Oracle Cloud to Accelerate Growth and Expansion

Mon, 2018-10-15 07:00
Press Release
Alshaya Partners with Oracle Cloud to Accelerate Growth and Expansion Multinational Franchise Operator Selects Cloud Suite to Arm Associates with New Tools to Personalize Customer Experience

Redwood Shores, Calif.—Oct 15, 2018

A leading Middle East retail franchise operator, M.H. Alshaya Co., has teamed up with Oracle as part of an enterprise transformation to improve operational efficiency and build a foundation for future growth and innovation. Alshaya’s digital transformation will empower its associates by introducing retail best practices to create a more responsive and personalized customer service experience across its portfolio of recognized global brands.

For over 30 years Alshaya has been a pioneering force in retail as franchise operator of nearly 90 of the world’s best-known brands including H&M, Mothercare, Debenhams, American Eagle Outfitters, Victoria’s Secret, Starbucks, The Cheesecake Factory, Boots and Pottery Barn. This diverse brand portfolio has provided Alshaya with a footprint including more than 4,000 physical stores and 53,000 associates across the Middle East, North Africa and Europe.

To streamline omnichannel operations and support brand loyalty objectives, Alshaya will implement a suite of Oracle Retail, Oracle Customer Experience, and Oracle Cloud Applications. These solutions will be provisioned on Oracle Cloud Infrastructure solutions.

“Oracle is a proven, world-class retail solution provider with unmatched expertise and they will be a key partner in our transformation,” said Steve Marston, Chief Information Officer at M.H. Alshaya Co. “Alshaya has worked with Oracle for many years and we are delighted to extend our collaboration with them to modernize our operations, invest in our teams and foster future growth as we expand our omnichannel reach.”

Alshaya will work with Oracle Consulting Services to implement applications and cloud services across the portfolio. Alshaya associates will be empowered to segment and personalize the consumer experience and encourage loyalty with new customer relationship management capabilities. Updated operational and financial systems will accelerate growth as Alshaya continues to expand.

“Alshaya operates a complex global business model with an impressive brand portfolio. Our collaboration creates a unique opportunity to deliver long-term value for their customers,” said Mike Webster, Senior Vice President and General Manager, Oracle Retail. “Oracle is focused on innovation while uniquely helping our customers maintain a single view of customer, inventory, order and channel.”

Alshaya has selected a powerful, end-to-end modern retail solution from Oracle including:

  • Enabling a Modern Customer Experience with a Single View of Customer: Oracle Retail Xstore Point of Service, Oracle Retail Customer Engagement Cloud Service, Oracle Marketing Cloud and Oracle Service Cloud

  • Driving Operational Excellence with a Single View of Inventory: Oracle Retail Merchandise Operations Management suite with Oracle Retail Store Inventory Management

  • Modernizing Legacy Systems: Oracle Fusion Procurement Cloud, Oracle Talent Management Cloud and Oracle EPM Cloud

  • Delivering Innovation and Scale: Oracle Infrastructure as a Service, Oracle Platform as a Service, Oracle Integration Cloud Service, Oracle Mobile Cloud Service, Oracle API Platform Cloud Service

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Retail

Oracle provides retailers with a complete, open, and integrated suite of best-of-breed business applications, cloud services, and hardware that are engineered to work together and empower commerce. Leading fashion, grocery, and specialty retailers use Oracle solutions to anticipate market changes, simplify operations and inspire authentic brand interactions. For more information, visit our website at www.oracle.com/retail.

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Matt Torres

  • 4155951584

Chegg Creates New Monetization Opportunities with Oracle Cloud

Mon, 2018-10-15 07:00
Press Release
Chegg Creates New Monetization Opportunities with Oracle Cloud Provider of digital services for students deploys Oracle Monetization Cloud to support flexible billing and revenue management, improve customer retention, and accelerate time to market

Redwood Shores Calif—Oct 15, 2018

Chegg, Inc., the Smarter Way to Student™, has deployed Oracle Monetization Cloud to enable innovative digital subscription services.

Chegg’s student-first, interconnected learning platform is transforming the way millions of students learn by reconnecting the link between learning and earning through tools and services that support students throughout their educational journey. Their mission is to help students save time, save money, and get smarter in order to improve the overall return on educational investment.

With Oracle Monetization Cloud, Chegg is able to offer students cross-product discounts, bundled services, free trials, and other pricing incentives to increase value to their student subscribers. The solution allows Chegg to reduce time to market for the introduction of new subscription products such as Chegg Math Solver, which went through configuration, testing and launch in just two weeks.

Chegg is also using Oracle Monetization Cloud to consolidate multiple products into a single bundle. Formerly, Chegg customers needed to buy separate subscriptions for each service –each with a separate bill. By supporting the new Chegg “Study Pack” Oracle Monetization Cloud empowers Chegg to simplify their operations, take advantage of cross-selling opportunities, and improve their subscribers’ experience of initiating and paying for their services.

“We were able to replace our homegrown billing system with Oracle Monetization Cloud in a matter of months, working closely with the Oracle Communications Consulting team to meet our projected launch date, to quickly offer students more value and a better experience” said Pritie Sharda, director of e-Commerce, at Chegg.

Oracle Monetization Cloud is integrated with Oracle NetSuite ERP to provide Chegg with a streamlined financial management solution.

“As businesses innovate to offer greater digital services, they require increasingly flexible monetization capabilities,” said Doug Suriano, senior vice president and general manager of Oracle Communications. “Chegg is leveraging Oracle Monetization Cloud to bring these services to market faster and provide a more appealing customer experience.”

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
Jamie Dowling
Burson Marsteller
+1.212.614.4214
jamie.dowling@bm.com
About Oracle Communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

To learn more about Oracle Communications industry solutions, visit: Oracle Communications LinkedIn, or join the conversation at Twitter @OracleComms.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Katie Barron

  • +1.202.904.1138

Jamie Dowling

  • +1.212.614.4214

Consumer Energy Savings Hit Unprecedented 20TWh with Oracle Utilities Opower

Mon, 2018-10-15 07:00
Press Release
Consumer Energy Savings Hit Unprecedented 20TWh with Oracle Utilities Opower Efficiency programs save enough energy to power San Francisco households for a decade or three million Tesla Model 3s traversing the length of the equator

Redwood Shores, Calif.—Oct 15, 2018

Consumer households supported by Oracle Utilities Opower Energy Efficiency programs have reached more than 20-terawatt hours (TWh) in cumulative energy savings. This equates to enough energy to power San Francisco homes for 10 years, Spain for a month or three million Tesla Model 3s traversing the length of the equator. 

Learn what else 20 TWh in energy savings can power here.

The digital revolution has enabled consumers to better control everything from how they shop to how they ride to work. Until relatively recently, however, they lacked the ability to effectively manage their energy usage to lessen both their environmental footprint and monthly costs. Opower first introduced its consumer Energy Efficiency programs to the market in 2008. Just ten years later, the 20 TWh milestone is a testament to how utilities and their customers have embraced these programs and transformed their behaviors to significantly reduce energy emissions.

“Opower revolutionized residential energy efficiency by empowering consumers at every economic level to manage their energy usage with no additional cost,” said Rodger Smith, Senior Vice President and General Manager for Oracle Utilities. “Together, with our utility customers, we have given 15 million consumers access to actionable data that is enabling them to take charge of their energy consumption. With 20 TWh of savings, we have only scratched the surface of what’s possible. It is inspiring to imagine the impact these programs will continue to have in creating a more sustainable energy future for everyone.”

The Opower energy efficiency programs, including Home Energy Reports, are part of a larger Oracle Utilities demand-side management product suite that includes Peak Management, Proactive Alerts, and energy management web tools. Working in tandem, these solutions are designed to inform and motivate consumers to better control their home energy consumption and cost, while allowing utilities to proactively meet regulatory requirements, decrease the cost to serve, reduce call center volume, and improve customer satisfaction.

Exelon’s Utilities – Driving Energy Awareness and Efficiency for Millions of Customers

Exelon’s utility companies (Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO and Pepco) are committed to helping their customers save energy and have been key innovators and collaborators in reaching the 20 TWh efficiency milestone. As part of their comprehensive Business Intelligence and Data Analytics strategy, the company is driving consumer engagement and conservation efforts with a multi-pronged approach that includes Opower Home Energy Report programs and the first application of behavioral science in demand response through Opower Peak Management.

Today, Exelon’s Home Energy Report programs reach more than 3.6 million customers and have generated 2.85 TWh in total savings. Their Peak Management programs, which began at Baltimore Gas and Electric (BGE) in 2011, now touch 1.1 million BGE and 270,000 ComEd customers. The combined Peak Management programs have generated more than 1.9 GW in total demand reduction during critical peak periods, resulting in lower costs for consumers and increasing the overall reliability of the grid.

Collectively this impact is powering a cleaner and brighter future for Exelon’s utility customers and communities. Learn more about Exelon’s journey here.

The Future of Energy Efficiency

This 20 TWh milestone represents a solid step forward to a larger, more sustainable future for participating utility companies and their customers. Currently, Oracle Utilities Opower programs are on track to deliver 4 TWh of savings annually, which is equivalent to the power generated yearly by the Hoover Dam.

By comparison, Opower’s 20 TWh achievement is seven times greater than the next closest ranking energy efficiency provider in Navigant Research’s 2018 Home Energy Management Leaderboard Report.

“In just two years, Oracle Utilities Opower has gone from 11 TWh energy savings to 20 TWh – a milestone no other software provider has come remotely close to,” added Smith. “Working closely with our utility partners, we will continue to redefine how consumers reach their full energy saving potential, with innovative, scalable solutions that drive behavior change at the time and location that have the most impact.”

Contact Info
Kristin Reeves
Oracle
+1.925.787.6744
kris.reeves@oracle.com
Molly Hardy-Knowles
Hill+Knowlton Strategies
+1.713.752.1931
molly.hardy-knowles@hkstrategies.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Kristin Reeves

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Molly Hardy-Knowles

  • +1.713.752.1931

Oracle Recognized as a Leader in Two Recent Gartner Reports: Magic Quadrant for Data Integration Tools and Magic Quadrant for Metadata Management Solutions

Mon, 2018-10-15 07:00
Press Release
Oracle Recognized as a Leader in Two Recent Gartner Reports: Magic Quadrant for Data Integration Tools and Magic Quadrant for Metadata Management Solutions Oracle positioned in both reports as a Leader based on completeness of vision and ability to execute

Redwood Shores, Calif.—Oct 15, 2018

Oracle today announced that it has been named a Leader in two recent reports, Gartner’s 2018 “Magic Quadrant for Data Integration Tools” report1 and Gartner’s 2018 “ Magic Quadrant for Metadata Management Solutions” report 2.  This recognition is further validation of Oracle’s continued leadership in delivering a comprehensive portfolio of integration solutions.

“Our leadership illustrates the importance of data integration in the digital age and the value that Oracle’s data integration solutions deliver to customers every day,” said Jeff Pollock, vice president, product management, Oracle. “Oracle delivers a modern data integration solution bringing together data integration, data governance, and streaming data along with comprehensive cloud-based data warehousing, big data and analytics solutions.”

According to Gartner, “The data integration tools market is composed of tools for rationalizing, reconciling, semantically interpreting and restructuring data between diverse architectural approaches, specifically to support data and analytics leaders in transforming data access and delivery in the enterprise.” The report continued, “The discipline of data integration comprises the practices, architectural techniques and tools that ingest, transform, combine and provision data across the spectrum of information types. This integration takes place in the enterprise and beyond the enterprise—across partners and third-party data sources and use cases—to meet the data consumption requirements of all applications and business processes.”

The Magic Quadrant for Metadata Management Solutions report identified Leaders as “front-runners with an offering that supports the full range of metadata management capabilities. They exhibit a clear understanding of, and vision for, where the market is headed and are strong in matching customers’ requirements in a variety of use cases. They support both business and technical metadata scenarios, leveraging strategic partnerships to optimize the delivery of their solutions. These vendors establish market trends by providing new functional capabilities in their products, and by identifying new types of business problem to which they can bring significant value. Leaders have an established and/or fast-growing market presence, and a multinational presence,” according to Gartner.

Oracle’s integration solutions provide application and data integration capabilities to seamlessly connect applications, share data across hybrid environments to enable trusted global analytics, and modernize to the cloud. Oracle’s integration offerings include Oracle Data Integration Platform Cloud, Oracle GoldenGate Cloud Service, and Oracle Integration Cloud. Oracle Data Integration Platform Cloud is a powerful and unified cloud based solution that helps companies migrate their data to cloud as well as modernize their data management platforms and data integration requirements through real-time data streaming, batch data processing, data enrichment and data governance. Oracle Data Integration Platform Cloud is also uniquely positioned to enable autonomous data warehousing along with Oracle Autonomous Data Warehouse Cloud Service. Oracle GoldenGate Cloud Service is a focused data integration solution that provides real-time replication from database-to-database or database-to-big data. Oracle Integration Cloud is a powerful application integration platform with a large library of pre-built integration adapters to enable customers quickly integrate Oracle and third-party SaaS and on-premises applications, APIs, people and devices.

Download a complimentary copy of Gartner’s 2018 Magic Quadrant for Data Integration Tools here.

Download a complimentary copy of Gartner’s 2018 Magic Quadrant for Metadata Management Solutions here.

[1] Source: Gartner, Magic Quadrant for Data Integration Tools, Mark Beyer, Eric Thoo, Ehtisham Zaidi, 19 July 2018
[2] Source: Gartner, Magic Quadrant for Metadata Management Solutions, Guido De Simoni, Alan Dayley, Roxane Edjlali, 9 August 2018

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact Info
Nicole Maloney
Oracle
1.650.506.0806
nicole.maloney@oracle.com
Quentin Nolibois
Burson-Marsteller
1.415.591.4097
quentin.nolibois@bm.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Nicole Maloney

  • 1.650.506.0806

Quentin Nolibois

  • 1.415.591.4097

Oracle Recognized as a Leader in the 2018 Magic Quadrant for Supply Chain Planning System of Record

Mon, 2018-10-15 06:30
Press Release
Oracle Recognized as a Leader in the 2018 Magic Quadrant for Supply Chain Planning System of Record Oracle included in Leaders quadrant of the 2018 Gartner Magic Quadrant for Supply Chain Planning System of Record

Redwood Shores, Calif.—Oct 15, 2018

Oracle announced today that Oracle Supply Chain Planning (SCP) Cloud has been positioned as a Leader in the 2018 Gartner Magic Quadrant for Supply Chain Planning System of Record.

Oracle has traditionally had strong offerings in on-premises SCP applications, and the company believes the Magic Quadrant placement validates Oracle’s success in yet again creating best-of-breed business applications, this time, natively, on the cloud.

A complimentary copy of the report is available here.

Over the last 20 years, Supply Chain Planning has matured from a niche process for early adopters to an integral and indispensable strategic tool for competing in the global marketplace. Supply Chain Planning practices are now critical for ensuring high customer service levels at the lowest possible cost, in a business climate characterized by increased demand volatility and supply chain complexity. According to the Gartner Magic Quadrant, SCP SOR has seven key functional areas which are Stage 3 sales and operations planning (S&OP), demand planning including collaborative demand planning, inventory planning including collaborative inventory planning, replenishment planning including collaborative replenishment planning, order planning/promising, production planning, and manufacturing scheduling.

According to Gartner, choosing a SCP SOR is a key decision. “Not only must it provide planning integration and visibility across a supply chain, it also must provide a critical steppingstone in an SCP technology roadmap that will help enable the business’s future SCP aspirations. To be fully effective, an SCP SOR is deployed, at a minimum, at the supply chain planning organizational level, as opposed to SCP key functional capability or geographically.”

Oracle is committed to investing in an integrated supply chain planning service that works seamlessly with innovative new technology such as artificial intelligence, the Internet of Things (IoT), and blockchain. Oracle SCP Cloud is integrated with the broader Oracle Supply Chain Management Cloud including capabilities that contain product innovation, strategic material sourcing, outsourced manufacturing, integrated logistics, omni-channel fulfillment, and integrated demand.

“We believe that our recognition as a supply chain planning leader comes from listening to our customers,” said Vikash Goyal, Vice President of Product Strategy at Oracle. “Supply Chain Planning Cloud uses Oracle’s modern, autonomous technologies to significantly improve both the speed and the quality of decision making for our customers. Equipped with best practice processes, guided user experience and intelligent recommendations, supply chain planning cloud is easy to implement and simple to use. We will continue to invest and innovate in this area and help our customers become leaders in their industries.”

For additional information on Oracle Supply Chain Management (SCM) Cloud, visit FacebookTwitter or the Oracle SCM blog.

Gartner, “Magic Quadrant for Supply Chain Planning System of Record,” Amber Salley, Tim Payne, Alex Pradhan, 21 August 2018.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact Info
Vanessa Johnson
Oracle
+1.650.607.1692
vanessa.n.johnson@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

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Vanessa Johnson

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Inaugural Startup Class Collaborates on Enterprise Growth and Cloud Innovation at Oracle’s First U.S. Startup Hub

Thu, 2018-10-11 07:00
Press Release
Inaugural Startup Class Collaborates on Enterprise Growth and Cloud Innovation at Oracle’s First U.S. Startup Hub Austin, Texas hub welcomes six startups to the global program and Capital Factory co-working space

Redwood Shores, Calif.—Oct 11, 2018

Oracle today announced the first class of startups joining the Oracle Global Startup Ecosystem hub in Austin, Texas. Announced earlier this year, Austin is the program’s first U.S. hub location. The six startups in the hub’s inaugural class will work closely with Oracle’s research and development and enterprise sales teams to enable scalable growth and drive cloud-based innovation.

Oracle’s global startup program offers personalized experiences for startups, mentoring from technical and business experts, state-of-the-art technology, free Oracle Cloud credits, and access to Oracle’s more than 430,000 global customers, as well partners and investors. Unlike traditional accelerator programs, Oracle’s is driven by the R&D team and does not take equity.

“In the global marketplace, one size does not fit all, and that’s especially true for today’s startup ecosystem,” said Reggie Bradford, senior vice president, Oracle Global Startup Ecosystem. “That’s why we’ve taken a different approach – reimagining the startup-enterprise relationship and offering personalized experiences for the startups to achieve true collaboration, co-development and co-innovation.”

Selected from a competitive and diverse pool of applicants, the six startups joining the Austin-based hub include:

  • data.world is a platform for modern data teamwork. Its smart data catalog can wake up the hidden data workforce within every enterprise, unify silos, and create data-driven cultures faster. 

  • Eventador is a fully managed, enterprise-grade stream processing as a service platform that addresses a critical business problem: to alleviate the complexities and enable the building of applications that use real-time data at their core. Eventador enables developers to quickly create and painlessly manage real-time data pipelines to gain time-to-market, actionable insights and technology advantages.

  • Pilosa enables real-time retrieval of massive, fragmented datasets. Pilosa introduces the concept of splitting the index from the database by making the index a first-class citizen in the modern technology stack. Pilosa’s software can store a knowledge representation of underlying data in memory, making it orders of magnitude smaller and unimaginably fast.

  • ROIKOI built one of the first talent recommendation graphs. Companies use ROIKOI software and services to hire a more diverse set of candidates more efficiently than they could through sourcing platforms or job boards, and can find referral-quality candidates at a scale greater than traditional referral platforms.

  • Senseye is building a direct link between humans and computers. Senseye’s technology can read the brain wirelessly, providing a vast array of use cases and solutions for many key industries. They are working to enable you to use the human brain tomorrow the way a mouse and keyboard are used today.

  • Transmute is a decentralized app engine for enterprise development teams that can configure decentralized applications to work seamlessly with public and private clouds. The inevitable rise of Distributed Ledger Technology (DLT) and the resulting shift to decentralized applications will be as disruptive to enterprise IT as the transition to cloud computing. Transmute’s mission is to help customers use decentralization when and where it delivers real value, using code they’ve already written.   

“The six startups entering our inaugural Austin program are ready to scale innovative enterprise technologies, and we are looking forward to being a catalyst for their next phase of growth,” said JD Weinstein, head of the Oracle Global Startup Ecosystem in Austin. “We will work closely with each startup to create a personalized journey that enables them to tap into Oracle’s rich enterprise ecosystem, cloud solutions, global customers, and market expertise.”

The startups will work out of Oracle’s hub at Capital Factory and also benefit from Capital Factory’s network of local entrepreneurs, prominent CEOs, venture capitalists, corporate partners, and government officials.

The Oracle Global Startup Ecosystem enables startups to tailor their program experience based on their unique journey. The global program offers an immersive co-working environment, a virtual-style experience, and an approach that is a hybrid of the two. The Oracle Global Startup Ecosystem has co-working spaces in Austin, Bangalore, Bristol, Delhi, Mumbai, Paris, Sao Paolo, Singapore and Tel Aviv, and works with startups virtually in many other locations around the world.

Startup Founder Quotes
  • “We are honored to be selected into this exclusive startup program. Oracle can help us continue to innovate, scale, and improve our ability to help enterprises create data-driven cultures faster.” – Brett Hurt, CEO and Co-Founder, data.world

  • “Oracle can help accelerate our ability to scale with its vast global resources and technical and business expertise. It’s an incredibly exciting time for our company, as every day we see new real-time use cases and customers building increasingly complex line of business streaming applications.” – Kenny Gorman, Co-founder and CEO, Eventador

  • "We are incredibly excited to be given the opportunity to access Oracle’s vast global resources, technologies, and customer ecosystem. At this stage in our growth, this program is exactly what we need to help enterprises serve analytical type queries in real-time at scale." – HO Maycotte, CEO, Pilosa

  • "Oracle understands what we're working to accomplish and can provide us the resources and expertise across its cloud solutions, sales support, recruiting, and global customer ecosystem. It's an honor to be selected to this global program, and we look forward to a long-standing relationship with Oracle." – Andy Wolfe, CEO, ROIKOI

  • “Oracle can help accelerate our capabilities to scale with its leading cloud technologies and customer ecosystem. It’s an incredibly exciting time for our growth, as we continue to push the boundaries of neuroscience and technology.” – David Zakariaie CEO Senseye

  • “Being part of this global startup program will be invaluable for us. Not only will it allow us to work directly with Oracle Cloud and Oracle engineers to optimize our enterprise platform offering, but we will also benefit from Oracle’s vast global resources, customer ecosystem, and business expertise.” – Karyl Fowler, CEO, Transmute

Contact Info
Julia Allyn
Oracle Corporate Communications
+1.650.607.1338
julia.allyn@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Julia Allyn

  • +1.650.607.1338

Oracle and LinkedIn Collaborate to Improve Candidate and Employee Experience

Wed, 2018-10-10 07:00
Press Release
Oracle and LinkedIn Collaborate to Improve Candidate and Employee Experience Expanded relationship helps organizations address the challenges of today’s rapidly changing global talent marketplace

Redwood Shores, Calif.—Oct 10, 2018

Oracle and LinkedIn today announced that they are working together to help HR professionals meet the shifting demands of the talent economy. A series of new integrations between Oracle’s Human Capital Management Cloud (Oracle HCM Cloud) and Taleo Enterprise Edition, and LinkedIn, will help HR teams attract, engage and retain employees by growing their talent pool, improving the candidate experience, enhancing internal mobility and increasing career development opportunities.

“The world of work is rapidly changing, and this is creating new opportunities and challenges for talent leaders,” said Scott Roberts, Vice President of Business Development, LinkedIn. “We are excited to be working with Oracle to create better solutions to make hiring and developing talent as seamless and effective as possible.”

Technology continues to transform the global talent marketplace with the rise of automation and the shrinking shelf life of skills. To successfully manage these changes and address escalating recruitment costs and increasing employee turnover, HR teams need to swiftly evolve their strategies and technologies. The new integrations between LinkedIn and Oracle HCM Cloud and Taleo Enterprise Edition address this need by enabling HR teams to take a holistic view of their talent’s experience, skills and career aspirations in order to achieve a meaningful alignment between each employee’s job responsibilities and an organization’s overall business objectives. 

“The rapidly changing global talent market is forcing organizations across industries to rethink how they attract, engage and retain employees,” said Nagaraj Nadendla, Group Vice President, Product Development, Oracle. “Navigating these changes is one of the biggest challenges organizations face today and requires HR teams to take a holistic view of the candidate and employee experience. Working closely with LinkedIn, we are uniquely placed to help HR teams meet heightened candidate and employee expectations by combining future-proofed Oracle HCM Cloud and Taleo Enterprise platforms with one of the world’s largest talent marketplaces.”    

The new integrations between Oracle HCM Cloud and LinkedIn include:

  • Talent Profile Import: Helps organizations enhance internal talent mobility by enabling employees to choose to import key elements of their LinkedIn profiles into their Oracle HCM Cloud Talent Profile. 

  • Recommended Matches and Embedded Search: Helps organizations streamline recruitment by enabling LinkedIn Recruiter seat holders to search LinkedIn members and see those that best match a job requisition or project within Oracle Recruiting Cloud and Taleo Enterprise Edition.

  • Referral Recommendations: Improves the candidate experience by enabling candidates to apply for a job via Oracle Recruiting Cloud or Taleo Enterprise Edition and identify and contact (via InMail) their LinkedIn connections who can best refer them for that job.

  • Recruiter System Connect: Provides a seamless and efficient recruiter experience by surfacing transactional recruiting data, from both Oracle Recruiting Cloud and Taleo Enterprise Edition, as well as LinkedIn, in LinkedIn Recruiter.

  • Deeper Integration with Oracle Learning Cloud: Increases career development opportunities through access to LinkedIn Learning courses, automatic course catalog integrations, and up-to-date insight on learner engagement within Oracle Learning Cloud.

Part of Oracle Cloud Applications, Oracle HCM Cloud enables HR professionals to simplify the complex in order to meet the increasing expectations of an ever-changing workforce and business environment. By providing a complete and powerful platform that spans the entire employee life cycle, Oracle HCM Cloud helps HR professionals deliver superior employee experience, align people strategy to evolving business priorities, and cultivate a culture of continuous innovation.

Contact Info
Simon Jones
Oracle
+1.415.202.4574
s.jones@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

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Simon Jones

  • +1.415.202.4574

Survey Highlights 5G Adoption as Catalyst for Advanced Digital Service Ecosystems

Wed, 2018-10-10 07:00
Press Release
Survey Highlights 5G Adoption as Catalyst for Advanced Digital Service Ecosystems Oracle Study Identifies Key Services Opportunities, Including Smart Cities and Connected and Autonomous Vehicles

Redwood Shores, Calif.—Oct 10, 2018

Digital services dominate the current and future strategies of telecoms and enterprise companies across industries, according to a new Oracle Communications survey. In the Digital Services: Disrupt or Be Disrupted report, Oracle found nearly all organizations surveyed (96 percent) have already implemented, or are planning to implement, digital services in the next 12 months. Almost half (45 percent) are looking to deploy digital customer engagement tools within their mobile apps and websites to further advance their digital transformation in the same timeframe.

In September 2018, Oracle surveyed 292 individuals with decision-making authority for IT and communications software in their companies. Seventy-three percent of respondents were at the President/CxO or Director/Department head level. A total of 18 industries, from 14 countries, were represented, with half of those surveyed from telecom and the other half from computer software/equipment, education, healthcare, and manufacturing.

“The digital opportunity is clearly recognized by companies across all industries,” said Doug Suriano, senior vice president, general manager, Oracle Communications. “While telecom companies have significant experience providing digital services, they face the challenge of delivering differentiated new revenue streams in an agile manner. Other industries, who in many cases are beginning to offer digital subscriptions and services enabled by physical products, also find they need more sophisticated and modern digital services monetization systems to capitalize on their digital opportunity.”

Racing to Deliver Improved Digital Experiences

5G will accelerate opportunities: When looking to the future of high-speed, real-time, sensor-enabled digital services, respondents indicated that sensor-driven services such as those for smart cities and connected and autonomous vehicles are the top two opportunities for digital service ecosystems enabled by 5G technology. The number of non-telecoms companies exploring smart cities opportunities will rise from 34 percent today to 50 percent when 5G is enabled. The connected and autonomous vehicle opportunity will rise from 29 percent today to 46 percent when 5G is enabled. This illustrates the cross-industry value for such digital service ecosystems enabled by 5G adoption.

Speed and agility are key: Ninety-one percent of respondents prioritize speed to market over a fully integrated IT environment, with 69 percent preferring a lightweight solution that can be deployed quickly over a fully featured solution that takes much longer to deploy. Speed to market is critical, with half believing that launching new digitally enabled services should take days – not weeks or months.

Not launching services reduces competitiveness and risks disruption: Almost two-thirds (65 percent) reported reduced revenue growth as the greatest concern of not launching digitally enabled services, followed by 55 percent who said they will be unable to competitively differentiate in the market. Half are concerned about loss of brand perception and relevance.

More sophisticated pricing models are essential: For companies to drive sustainable market differentiation and revenue growth, the survey indicated that more sophisticated pricing models for digital services beyond simple subscriptions will be essential. Companies recognized the importance of packaging and bundling multiple products and/or digital services to create more compelling propositions. Respondents also emphasized the importance of usage/consumption-based charging followed closely by outcome/performance-based charging for such propositions.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
Brent Curry
Hill+Knowlton Strategies
+1.312.255.9131
brent.curry@hkstrategies.com
About Oracle Communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

To learn more about Oracle Communications industry solutions, visit: Oracle Communications LinkedIn, or join the conversation at Twitter @OracleComms.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Katie Barron

  • +1.202.904.1138

Brent Curry

  • +1.312.255.9131

Oracle and NVIDIA Bring the Power of the Cloud to the Next Generation of Analytics, Machine Learning and AI

Wed, 2018-10-10 05:00
Press Release
Oracle and NVIDIA Bring the Power of the Cloud to the Next Generation of Analytics, Machine Learning and AI First public cloud provider to support NVIDIA HGX-2 to give customers access to a unified data science, HPC and AI computing architecture

Munich, Germany – GPU Technology Conference—Oct 10, 2018

Oracle (NYSE:ORCL) and NVIDIA (NASDAQ: NVDA) today announced that Oracle is the first public cloud provider to support the NVIDIA HGX-2TM platform on Oracle Cloud Infrastructure, to meet the needs of the next generation of analytics, machine learning and AI. The companies are also announcing the general availability of support for GPU-accelerated deep learning and HPC containers from the NVIDIA GPU Cloud™ (NGC) container registry on Oracle Cloud Infrastructure.

From enabling autonomous vehicles to driving global climate simulations, rapid progress in AI and HPC has transformed entire industries while also demanding massive increases in complexity and compute power. HGX-2 is designed for multi-precision computing to accelerate the most demanding applications by unleashing 2 petaflops of computing power and half a terabyte (TB) of total GPU memory with 16 NVIDIA Tesla® V100 Tensor Core GPUs interconnected with NVSwitch™. Supporting HGX-2 on both Oracle Cloud Infrastructure bare-metal and virtual machine instances, Oracle and NVIDIA are helping customers solve the greatest AI and HPC challenges for the most complex workloads.

Oracle is also announcing support for RAPIDS™ open-source software introduced today by NVIDIA for executing end-to-end data science training pipelines accelerated on NVIDIA GPUs. RAPIDS is now generally available on Oracle Cloud Infrastructure via NGC. RAPIDS dramatically accelerates data science pipelines by moving workflows onto the GPU. This optimizes machine learning training with more iterations for better model accuracy. Data scientists can quickly integrate RAPIDS with hassle-free integration and minimal code changes, enabling them to significantly accelerate the Python data science toolchain. With this new offering and support for NGC containers, Oracle and NVIDIA are allowing customers to easily deploy containerized applications and frameworks for HPC, data science and AI and run them seamlessly on Oracle Cloud Infrastructure.

Oracle Cloud Infrastructure is also working with NVIDIA to support RAPIDS across its platform, including the Oracle Data Science Cloud, to further accelerate customers’ end to-end data science workflows. RAPIDS software runs seamlessly on the Oracle Cloud, allowing customers to support their HPC, AI and data science needs, all while taking advantage of the portfolio of GPU instances available on Oracle Cloud Infrastructure.

“We are very excited about this collaboration with NVIDIA. As the world of computing continues to push the boundaries of what’s possible, we are providing our customers with the software, tools and cloud infrastructure needed to solve the most complex challenges,” said Clay Magouyrk, senior vice president, software development, Oracle Cloud Infrastructure. “Whether you are an engineer, data scientist, researcher or developer, we are bringing the power of compute and cloud to your fingertips.

“This new collaboration with Oracle will help fuel incredible innovation across a wide range of industries,” said Ian Buck, vice president and general manager of Accelerated Computing at NVIDIA. “By taking advantage of NVIDIA’s latest technologies, Oracle is well positioned to meet surges in demand for GPU acceleration for deep learning, high-performance computing, data analytics and machine learning.”

Contact Info
Danielle Tarp
Oracle
+1.650.506.2905
danielle.tarp@oracle.com
Kristin Bryson
NVIDIA
+1.203.241.9190
kbryson@nvidia.com
About Oracle Cloud Infrastructure

Oracle Cloud Infrastructure is the enterprise Infrastructure as a Service (IaaS) platform. Companies of all sizes rely on Oracle Cloud to run enterprise and cloud native applications with mission-critical performance and core-to-edge security. By running both traditional and new workloads on a comprehensive cloud that includes compute, storage, networking, database, and containers, Oracle Cloud Infrastructure dramatically increases operational efficiency and lowers total cost of ownership. For more information, visit https://cloud.oracle.com/iaas

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About NVIDIA

NVIDIA’s (NASDAQ: NVDA) invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI—the next era of computing—with the GPU acting as the brain of computers, robots and self-driving cars that can perceive and understand the world. More information at http://nvidianews.nvidia.com/.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. NVIDIA and the NVIDIA logo are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Certain statements in this press release including, but not limited to, statements as to: the benefits and impact of Oracle supporting the NVIDIA HGX-2 platform on Oracle Cloud Infrastructure and supporting RAPIDS; and the benefits, impact, and features of HGX-2 and RAPIDS software are forward-looking statements that are subject to risks and uncertainties that could cause results to be materially different than expectations. Important factors that could cause actual results to differ materially include: global economic conditions; our reliance on third parties to manufacture, assemble, package and test our products; the impact of technological development and competition; development of new products and technologies or enhancements to our existing product and technologies; market acceptance of our products or our partners’ products; design, manufacturing or software defects; changes in consumer preferences or demands; changes in industry standards and interfaces; unexpected loss of performance of our products or technologies when integrated into systems; as well as other factors detailed from time to time in the reports NVIDIA files with the Securities and Exchange Commission, or SEC, including its Form 10-Q for the fiscal period ended July 29, 2018. Copies of reports filed with the SEC are posted on the company’s website and are available from NVIDIA without charge. These forward-looking statements are not guarantees of future performance and speak only as of the date hereof, and, except as required by law, NVIDIA disclaims any obligation to update these forward-looking statements to reflect future events or circumstances.

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Danielle Tarp

  • +1.650.506.2905

Kristin Bryson

  • +1.203.241.9190

Al Nahdi Leverages Oracle Retail Science Cloud Services to Identify Revenue Opportunities and Reward Customer Loyalty

Tue, 2018-10-09 07:00
Press Release
Al Nahdi Leverages Oracle Retail Science Cloud Services to Identify Revenue Opportunities and Reward Customer Loyalty Artificial Intelligence and Machine Learning Power New Business Model That Correlates Customer Engagement and Efficacy of Marketing Campaigns

Redwood Shores, Calif.—Oct 9, 2018

Saudi Arabian pharmacy retailer Nahdi Medical Company has started utilizing the new marketing analytic models found on the Innovation Workbench, part of Oracle Retail Science Cloud Services, to develop customer churn analytics which will encourage repeat purchases.  With 85 million annual customers across stores in 125 cities, understanding customer churn and identifying revenue opportunities became more complex as Nahdi scaled operations. Al Nahdi has started creating a new business model incorporating artificial intelligence and machine learning to correlate customer engagement with marketing campaigns to identify low-churn customers and reward loyalty. The scale of the cloud-based Oracle Retail Science Platform, the flexibility of the Innovation Workbench and the power of artificial intelligence and machine learning allow Al Nahdi to posture for more strategic analysis of consumer behavior while minimizing manual queries as they continue to grow.

With this new model, Nahdi can better understand campaign effectiveness and its impact on driving store traffic, increasing market basket size and encouraging customer loyalty. Nahdi can measure the likelihood of churn that helps define long-term retention initiative and campaigns.  When using predictive churn probability, the business can flag customers for upcoming email campaigns and define targeted offers strategically within promotional campaigns. A common cloud-based retail science platform has significantly increased the speed to operationalizing innovation using a comprehensive retail data model in conjunction with productized sciences and Oracle’s industry-leading data science toolkit. These accelerators empowered the Nahdi team to focus on strategic initiatives that directly drive business growth, rather than spending cycles on technology, integration and data analysis. Nahdi has already implemented Advanced Clustering, Customer Segmentation, Customer Decision Trees and Demand Transferences to optimize the performance and processes with Oracle Retail Category Management. 

With Oracle Retail as a partner, Nahdi has all the tools necessary to focus on increasing value to their business through data science instead of building new solutions, algorithms, databases, and integrations.

“The Oracle Retail Innovation Workbench will allow us to leverage the latest artificial intelligence and machine learning to build our own predictive and cognitive analytics," said Dr. Khalid Tadlaoui, Vice President of Information Technology, Nahdi Medical Company.

“By taking the innovative Predictive models provided by Oracle Retail Science Cloud Service and couple them with our Analytics intellectual property, we’ll be able to understand and predict our guests’ behavior which will give us the opportunities to serve them better," said Dr. Ayman Abdalazem, Head of Business Intelligence and Analytics, Nahdi Medical Company.

Selecting a cloud platform for data science has enabled us to quickly implement the solution while minimizing technical debt and accelerating the value we extract for Nahdi Medical Company.

“Organizations are quickly understanding the value of the cloud to analyze consumer behavior as they wrestle with the complexity of their continued growth," said Mike Webster, senior vice president, and general manager, Oracle Retail. "Oracle Retail Science Cloud Services allow retailers to leverage AI, machine learning and decision science to detect trends, learn from results and increase their accuracy, adding contextual data to paint a clearer picture on what motivates consumers. Retailers can focus on increasing value to their business through data science instead of building new solutions, algorithms, databases, and integrations. Moreover, with a cloud delivery model, Al Nahdi can focus on driving a more strategic business while leveraging the latest industry innovations delivered by Oracle.”

Join Oracle Retail at ORIF Dubai Tuesday October 16

At Oracle Retail Industry Forum, retail executives gather to share deep domain expertise and best practices on the mission-critical applications that are core to their businesses and their success. Program content is focused on customers providing perspectives on identifying and overcoming complex industry challenges. Join us in Dubai on 16 October 2018. Registration is limited to retailers and our sponsor community.

Contact Info
Matt Torres
Oracle
1.415.595.1584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Retail

Oracle provides retailers with a complete, open, and integrated suite of best-of-breed business applications, cloud services, and hardware that are engineered to work together and empower commerce. Leading fashion, grocery, and specialty retailers use Oracle solutions to anticipate market changes, simplify operations and inspire authentic brand interactions. For more information, visit our website at www.oracle.com/retail.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Matt Torres

  • 1.415.595.1584

Oracle’s AI-driven Risk Management Makes Corporate Finances More Secure

Thu, 2018-10-04 11:00
Press Release
Oracle’s AI-driven Risk Management Makes Corporate Finances More Secure Advanced Access Controls parlay AI to help finance teams bolster security and risk analysis

Redwood Shores, Calif.—Oct 4, 2018

To help protect customers from ever-increasing fraud and security threats, Oracle today unveiled the enterprise software industry’s first AI—driven security and risk management solution. Designed specifically for Oracle Enterprise Resource Planning (ERP) Cloud, Oracle Risk Management Cloud’s new Advanced Access Controls enable organizations to continuously monitor for segregation of duties (SOD), financial compliance (SOX), privacy risks, proprietary information and payment risks.

The new controls embed self-learning, artificial intelligence (AI) techniques to constantly examine all users, roles and privileges against a library of active security rules. The offering includes more than 100 best practices (configurable rules) across general ledger, payables, receivables and fixed assets.

“As the pace of business accelerates, organizations can no longer rely on time-consuming manual processes, which leave them vulnerable to fraud and human error,” said Laeeq Ahmed, managing director at KPMG. “With adaptive capabilities and AI, products such as Oracle Risk Management Cloud can help organizations manage access controls and monitor activity at scale to protect valuable data and reduce exposure to risk.”

Key benefits of AI-driven Security & Risk Management include:

  • Continuous protection: Constant monitoring of user and application activity

  • Instant best practices: More than 100 proven ERP security rules

  • Self-learning: Embedded AI and self-learning for precise results

  • Augmented incident response: Ensures that issues are directed to analysts for tracking, investigation and closure

“On-going disruption in the marketplace and regulatory landscape presents continually evolving operational and financial risks,” said Bill Behen, principal at Grant Thornton. “Oracle’s unique approach to risk management and expertise applying AI technology enables organizations to securely move to the cloud and continuously protect their business from a host of external and internal threats.”

The pre-packaged audit-approved security rules automate access analysis during the role design phase to significantly accelerate ERP implementations. In addition, the intuitive workbench, visualization and simulation features within Advanced Access Controls make it easy to add new rules and further optimize user access. Once live, the solution continuously monitors and automatically routes incidents to security analysts.

To help customers analyze complex, recursive and dynamic security data across all users, roles and privileges, Advanced Access Controls uses graph-based analysis and self-learning algorithms. This enables organizations to accurately and reliably review and visualize the entire path by which any user is able to access and execute sensitive functions.

“Advanced Access Controls automate the time-consuming analysis needed to protect business data from insider threats, fraud, misuse and human error,” said Sid Sinha, vice president of Risk Management Cloud Product Strategy, at Oracle. “This service is part of an integrated, practical solution to effectively protect information in business applications using the latest data analysis and exception management techniques.”

For more information on Oracle Advanced Access Controls and Oracle Risk Management Cloud, go to cloud.oracle.com/risk-management-cloud.

To learn more about Risk Management Cloud at Oracle OpenWorld, please visit the sessions catalog.

Contact Info
Bill Rundle
Oracle PR
+1 650 506 1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Bill Rundle

  • +1 650 506 1891

Local Governments to Modernize Community Development with Oracle Cloud

Thu, 2018-10-04 07:00
Press Release
Local Governments to Modernize Community Development with Oracle Cloud New Public Sector Community Development solution reduces permitting and licensing complexity to drive economic development

Redwood Shores, Calif.—Oct 4, 2018

Oracle has launched Oracle Public Sector Community Development, enabling local governments to improve quality-of-life for their constituents with faster, more efficient land management. A modern cloud-native application for state and local government agencies, the offering transforms cumbersome permitting and licensing into an end-to-end solution for reliable execution of building regulatory processes that can foster economic growth, while helping deliver public safety and accountability.

The new SaaS (Software-as-a-Service) application leverages Oracle’s scalable and secure cloud computing capabilities, advanced analytics and platform development services. The combination of market-leading, emerging technologies such as chatbots and artificial intelligence (AI), and pre-built, easy-to-configure applications, designed specifically for government agencies, modernizes how local government deliver services and results for their citizens and jurisdictions.

“Today’s digitally-savvy citizens and business owners expect to interact with their local government in the same way they do so with commercial companies offering multichannel, always available, 24/7 access to goods and services,” said Mark Johnson, senior vice president, Oracle Public Sector. “The Oracle Public Sector Community Development solution helps make this possible for state and local governments.”

Drive Economic Development While Helping Provide Compliance

Oracle Public Sector Community Development is a fully-configurable, built-for-purpose cloud solution for state and local government that:

  • Modernizes the compliance and regulatory process for land-use and building infrastructure, focusing first on building permits and inspections.

  • Accommodates diverse permit types and associated workflows that are easily configurable and extensible to each agency’s unique needs through built-in process automation tools from Oracle Integration Cloud, designed for use by departmental staff—not constrained IT personnel.

  • Allows frictionless interactions between the public and local government with an intuitive, role-based user experience on any device, enhanced with guided interactions and natural voice interactions.

  • Increases strategic insight and enables better decision making through contextually relevant data visualization, leveraging Oracle’s business intelligence and analytics.

  • Provides deeper permit understanding and greater processing efficiency through integration with Esri’s ArcGIS developer API. Esri is an established provider of location intelligence.

  • Empowers inspectors to ensure public safety and accountability with a mobile application, enforcing code compliance quickly and easily while accelerating occupancy rates.

Lower Costs and Innovate Faster

Oracle Public Sector Community Development is offered as a subscription cloud service. This eliminates the need for capital expenditures, enabling government to innovate faster, and lowers the total cost of ownership since cloud services are rapid to deploy and easy to maintain. “As-a-service” solutions lower the demand on IT staff, scale with the growth of a city or county, and allow government agencies to continuously receive new functionality.

“Governments face technology demands from two directions,” wrote Gartner in a recent report1. “The first is from employees, with consumer technology and employee expectations having surpassed enterprise technology and government workplace experiences. The second is from the pace of technology generally, where expectations of citizens and commercial services have outstripped governments’ ability to keep pace.”

Leveraging its unique scale and extensive investments in research and development, Oracle will continue to rapidly deliver new capabilities to market. Oracle’s roadmap includes expanding its Community Development offerings to include planning and zoning and code enforcement functionality and delivering new applications that address additional regulatory challenges at the local and state level, including business and professional licenses.

By employing open standards and building on the common technology foundation of Oracle’s robust cloud applications for finance, citizen services, procurement, and human capital management, governments can streamline operations and deploy integrated, extensible, end to end cross-agency processes that facilitate a holistic digital platform effort.

Today, thousands of public sector customers use Oracle’s digital solutions to transform how their constituents engage with government. Across the nation, cities and states have harnessed the power of cloud, IoT and analytics and big data to predict and prepare for a better future for all citizens. Read their stories here.  

For more information, go to www.oracle.com/communitydevelopment.

1 Source, Gartner, Inc., A Master CIO in Government, Rick Holgate, Alia Mendonsa, and Alvaro Mello, February 23, 2018.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Katie Barron

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Oracle Rolls Out Autonomous NoSQL Database Service

Tue, 2018-10-02 07:00
Press Release
Oracle Rolls Out Autonomous NoSQL Database Service Oracle’s self-driving NoSQL database empowers developers to easily build modern applications with high availability and lower cost than Amazon DynamoDB

Redwood Shores, Calif.—Oct 2, 2018

Oracle today announced the availability of Oracle Autonomous NoSQL Database, the newest addition to the Oracle Autonomous Database portfolio. Designed for workloads needing fast and predictable responses to simple operations, the self-driving database service enables developers to easily deploy massive-scale applications, including UI personalization, shopping carts, online fraud detection, gaming, and advertising. Using innovative machine learning and automation capabilities, Oracle Autonomous NoSQL Database delivers a significantly more reliable NoSQL database with 99.95 percent availability and is up to 70 percent lower cost than Amazon DynamoDB1.

The fully managed Oracle Autonomous NoSQL Database handles NoSQL applications that require low latency, data model flexibility, and elastic scaling. Using simple APIs, developers can focus on application development without having to worry about managing servers, storage expansion, cluster deployments, software installation, or backup. Developers can simply specify the throughput and capacity that they wish to provision, and resources are allocated and scaled accordingly to meet dynamic workload requirements.

“We continue to leverage our revolutionary autonomous capabilities to transform the database market," said Andrew Mendelsohn, executive vice president, Oracle Database. "Our latest self-driving database cloud service, Oracle Autonomous NoSQL Database, provides extreme reliability and performance at very low costs to achieve a highly flexible application development framework.”

Oracle Autonomous Database offers exceptional performance while helping reduce risk and costs for enterprises. Running on Oracle Cloud Infrastructure, the autonomous database portfolio is self-driving, self-securing, and self-repairing to automate key management processes including patching, tuning and upgrading to keep critical infrastructure automatically running. Oracle Autonomous NoSQL joins Oracle Autonomous Transaction Processing and Oracle Autonomous Data Warehouse, which became available earlier this year. Each database cloud service is tuned to a specific workload.

Oracle Autonomous NoSQL Database provides a wealth of features to meet the needs of today’s developers:

  • Modern: A developer-oriented solution, Oracle Autonomous NoSQL Database is designed for flexibility. The database supports key value APIs including simple declarative SQL API and command line interfaces along with flexible data models for data representation including relational and ad-hoc JSON.

  • Open: The service provides a non-proprietary SQL language, delivering innovative interoperability between standard relational and standard JSON data models. Users also have deployment options to run the same application in the cloud or on-premises with no platform lock-in.

  • Easy: With an available SDK and support for popular languages including Python, Node.JS and Java, Oracle offers a no hassle application development solution to easily connect to Oracle Autonomous NoSQL Database.

1 Cost reference is for read-only workloads.

Contact Info
Dan Muñoz
Oracle
+1.650.506.2904
dan.munoz@oracle.com
Nicole Maloney
Oracle
+1.650.506.0806
nicole.maloney@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Dan Muñoz

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Nicole Maloney

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Oracle Food and Beverage Enables Continued Innovation with Omnivore Integration

Mon, 2018-10-01 07:00
Press Release
Oracle Food and Beverage Enables Continued Innovation with Omnivore Integration Easy Integrations Allow Restaurant Operators to Extend Value of Point-of-Sale Investment with Third Party Solutions

Redwood Shores, Calif.—Oct 1, 2018

Oracle Food and Beverage has collaborated with Omnivore, a universal point of sale (POS) connection for restaurant app development and a Gold level member of Oracle PartnerNetwork (OPN), to encourage restaurant operators to develop differentiated customer experiences and further streamline operations with their Oracle Food and Beverage investment. With this Omnivore connection, restaurant operators can easily take advantage of an ecosystem of third party solutions through a single point of integration into the Oracle Food and Beverage Simphony restaurant management platform.   

“Guests are demanding engaging and personalized experiences from dining establishments and we believe continuous implementation of technology is essential to helping restaurant operators keep pace,” said Chris Adams, vice president of strategy, Oracle Food and Beverage. “Through our collaboration with Omnivore, Oracle Food and Beverage is accelerating innovation in the restaurant community by making it easier than ever for operators to take advantage of the latest third party solutions.”

Omnivore connects restaurant point of sale to over 150 restaurant technologies, aligning brands with consumer, staff and support center needs in order to grow transactions while minimizing expenses.

"Together, Omnivore and Oracle Food and Beverage bring merchants a true open, best-of-breed POS technology platform, giving restaurants access to the best available technologies to meet even the most creative brands' digital needs," said Mike Wior, CEO, Omnivore.  “We’re proud to help Oracle customers navigate innovative third party solutions within a rapidly evolving digital landscape.”

Together Oracle and Omnivore are enabling operators to create a unique technology footprint that will enable restaurants to establish a competitive differentiation that reflects their guest experience. By creating a single source of integration into Oracle Food and Beverage restaurant management software and POS hardware, operators can leverage Omnivore to further streamline operations and quickly deploy new technologies faster than ever.

Contact Info
Matt Torres
Oracle
415.595.1584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Food and Beverage

Oracle Food and Beverage, formerly MICROS, brings 40 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

For more information about Oracle Food and Beverage, please visit www.Oracle.com/Food-Beverage

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

About Omnivore

Revolutionizing the worlds of hospitality and retail, Omnivore connects a retailer’s point-of-sale (POS) with new technologies, driving engagement through the full lifecycle of the consumer experience. Omnivore’s cloud-based platform enables a single integration through their API, seamlessly facilitating the connections to POS systems now and into the future. The platform helps restaurants discover apps for payment, reservations, delivery, loyalty, analytics and more to connect with millions of consumers around the world. Omnivore enables access to real-time, quality consumer level point of purchase intelligence. Located in the San Francisco Bay area, Omnivore is a privately held company. Visit omnivore.io.

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Matt Torres

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Oracle Will Seek Affirmation of Cost Award in the United States Supreme Court

Thu, 2018-09-27 10:32
Press Release
Oracle Will Seek Affirmation of Cost Award in the United States Supreme Court

Redwood Shores, Calif.—Sep 27, 2018

Today’s United States Supreme Court grant of certiorari in the Rimini Street case is limited to a narrow issue regarding an award of more than $12 million in litigation costs that Rimini Street was ordered to pay to Oracle. This award came after a jury found that Rimini Street infringed 93 Oracle copyrights, and this costs appeal has zero impact on the resolved issue that Rimini Street infringed 93 copyrights and the jury award of compensatory damages.

In 2016, the trial court found that Oracle was entitled to an award of attorneys’ fees and costs “because of Rimini’s repeated instances of copyright infringement and its significant litigation misconduct.” While the Supreme Court will take up this narrow costs issue as a matter of law, the underlying conduct is not in question.

“We look forward to addressing this costs issue in our nation’s highest court, and we believe that the Court should reject the attempt by Rimini Street—a dishonest, serial infringer—to avoid fully compensating Oracle for Rimini’s misconduct,” said Dorian Daley, Oracle’s Executive Vice President and General Counsel.

Contact Info
Deborah Hellinger
Oracle Corporate Communications
+1 212.508.7935
deborah.hellinger@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Deborah Hellinger

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Cleveland Clinic and Oracle Shape the Future of Healthcare

Thu, 2018-09-27 07:00
Press Release
Cleveland Clinic and Oracle Shape the Future of Healthcare Cloud-based software platform advances critical business systems and streamlines operational processes

Cleveland, OH and Redwood Shores, Calif—Sep 27, 2018

Cleveland Clinic and Oracle are improving healthcare delivery and reducing costs through a more efficient process and workflow. The cloud-based healthcare platform is expected to roll out at Cleveland Clinic London in 2019 and expand to Cleveland Clinic’s domestic locations in 2020.

The innovative healthcare platform benefits back-office personnel, providers and patients. It is scalable for domestic and international growth providing enhanced financial forecasting, revenue management and data integration, which allows for more effective and efficient decisions regarding supply procurement and inventory management.

“Cleveland Clinic has both an opportunity and an obligation to shape the future of healthcare while fostering a culture and environment to provide care in an exceptional way,” said William M. Peacock III, Cleveland Clinic Chief of Operations. “Our work with Oracle’s cloud technologies is a testament to our commitment to evolving our IT and finance platform, positioning us to support anticipated growth both domestically and internationally. Moving to the cloud will be critical in meeting these goals.”

Healthcare is a key industry for Oracle and with Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Supply Chain Management (SCM) Cloud, Cleveland Clinic aims to transform its finance function by enabling increased productivity and lower costs. In addition, the health system will increase the efficiency of operations by taking advantage of real-time insights and automated supply and demand planning.

 

“Our customers play an important role in shaping our products, inspiring innovative features and defining industry-specific best practices for Oracle Cloud Applications,” said Steve Miranda, executive vice president, Applications Development, Oracle. “Cleveland Clinic is an innovative healthcare organization that recognizes the potential of the cloud to enhance productivity. Our collaboration will create a future-proof business platform for Cleveland Clinic’s global organization.”

Contact Info
Hope Buggey
Cleveland Clinic
216.444.8853
buggeyh@ccf.org
Bill Rundle
Oracle
415.990.3348
bill.rundle@oracle.com
About Cleveland Clinic

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 52,000 employees are more than 3,600 full-time salaried physicians and researchers and 14,000 nurses, representing 140 medical specialties and subspecialties. Cleveland Clinic’s health system includes a 165-acre main campus near downtown Cleveland, 11 regional hospitals, more than 150 northern Ohio outpatient locations – including 18 full-service family health centers and three health and wellness centers – and locations in Weston, Fla.; Las Vegas, Nev.; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2017, there were 7.6 million outpatient visits, 229,000 hospital admissions and 207,000 surgical cases throughout Cleveland Clinic’s health system. Patients came for treatment from every state and 185 countries. Visit us at clevelandclinic.org. Follow us at twitter.com/ClevelandClinic. News and resources available at newsroom.clevelandclinic.org.

Editor’s Note: Cleveland Clinic News Service is available to provide broadcast-quality interviews and B-roll upon request.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Hope Buggey

  • 216.444.8853

Bill Rundle

  • 415.990.3348

Global Consumer Research: Brands Must Earn the Right to Remember Customer Data

Wed, 2018-09-26 07:00
Press Release
Global Consumer Research: Brands Must Earn the Right to Remember Customer Data New Topography of Retail Study Asks 15,500 Consumers About Views on Privacy and Personalization, Supply Chain Visibility and Readiness for Facial Recognition, Virtual Sales Assistants and Drone Delivery in Retail

Oracle Retail Industry Forum - Budapest, Hungary —Sep 26, 2018

Despite global awareness of new privacy regulations like GDPR (52 percent) and their desire to exercise data protection rights (86 percent), a majority of consumers value personalized offers in their shopping experience (56 percent) according to a new global consumer study by Oracle Retail. The research signals that retailers have a new responsibility to earn the right to remember customer data by delivering more meaningful brand interactions and rewarding experiences. Retailers are wrestling with this new responsibility as consumers push for more visibility into the service and supply chain and emerging markets seem poised to adopt innovative retail technologies that depend on customer data.

In addition to identifying a desire for more personalized interactions, the New Topography of Retail study also found consumers in North America (87 percent) would request brands remove their personal information if given the option. This trend extends globally with 45 percent of consumers in North America and 34 percent of Europeans noting they would remove their data from all brands they engage with if given the option. Comparably, 90 percent of consumers in LATAM would exercise the right to select which brands have access to their data, as would 91 percent in the Middle East and India and APAC respectively.

“As consumers question the benefit of sharing their information, research shows they want to receive offers that are both relevant and personalized while maintaining a level of anonymity. Retailers have the opportunity to deliver personalized incentives, converting an emotional response towards privacy into a meaningful interaction,” said Mike Webster, senior vice president and general manager, Oracle Retail. “As retailers address data privacy issues head-on, brands who reinvent their approach to consumer engagement, look towards attracting the right customers and recognize that capturing shoppers at the point of intent will drive increased engagement and retention.

”The New Topography of Retail research was conducted in 2018 with over 15,500 consumers across five key regions: Europe (France, Germany, Italy, Spain, Sweden and UK), North America (Canada and USA), LATAM (Brazil, Chile and Mexico), Middle East (Saudi Arabia and UAE) & India and APAC (Australia and China).

Navigating Privacy and Personalization

Although consumers are demonstrating fatigue around sharing personal data, they do continue to want personalized offers and incentives that are dependent on insights from prior brand engagements. Consumers do not feel that brands are successfully recognizing them, as only 16 percent of European consumers agreed that the offers they receive from retailers are always personalized or always relevant. Similarly, only 22 percent of consumers agreed globally. However, 47 percent of global consumers indicated that it would be awesome to receive real-time offers based on what they’ve been browsing online. They also recognize the nuance in offers, with 75 percent of consumers believing that personalized offers from retailers are different to relevant offers.

Emerging Markets Embrace Retail Innovation

Across the board, consumers in emerging markets (57 percent of respondents across Brazil, Chile, China, India and the Middle East) think in-store facial recognition, virtual sale assistants in fitting rooms, kiosks where you can upload an image of an item and get recommendations, and automatic replenishment based on subscription preferences are important compared to only 28 percent of consumers in Europe, Australia and North America.

Trends across emerging markets include:

  • LATAM: Forty-two percent of consumers think that virtual sales assistants in the fitting room are important to their retail experience compared to 45 percent of consumers in emerging markets and 20 percent of consumers in developed markets.

  • Middle East: Consumers recognize the opportunity of facial recognition in their shopping experience: 59 percent believe using the technology to instantly recognize a loyalty member or be used as purchase security (57 percent) is important. Emerging markets also love the idea of being recognized with facial recognition technology to ensure purchase security (61 percent) while only 26 percent of consumers in developed markets share this enthusiasm.

  • India: Sixty-one percent of consumers noted that they love the idea of deliveries by drone or driverless car - nearly double the statistic for consumers in developed markets (32 percent).

  • APAC: Chinese consumers (57 percent) note that they view kiosks where you can upload an image of an item and get recommendations on similar items as important, more than double their peers in Australia (26 percent).

Across emerging markets consumers (64 percent) identified that they loved the idea of using virtual reality to navigate a personalized in-store experience with only 33 percent of consumers in developed markets agreeing on the potential of VR.

Consumers Demand Visibility into Service and Supply Chain

Consumers are demanding greater transparency into retailer operations, service history and supply chains. Over half (52 percent) of consumers state that a key influence on loyalty is knowing that retailers are acting sustainable. This is especially true for grocery (56 percent) and fashion (52 percent) shoppers that state knowing that retailers are acting sustainably and limiting their impact on the environment would influence their loyalty.

Consumers (54 percent) also expect to have visibility into store inventory and be able to research and reserve items for same day pick up in-store. If items are being delivered to their homes, a massive 72 percent of customers expect real-time updates on the location of an item throughout the delivery process.

The New Topography of Retail also identified a new global expectation of service staff to be armed with more information than ever before. A majority of consumers (74 percent globally and in North America respectively) think knowledgeable in store staff are important to their brand experience. Consumers (58 percent globally and in North America respectively) also expect retailers to always know the reason for their returns. North American consumers have even greater expectations of retailers: 60 percent expect customer service teams to know the date of their original purchase and 57 percent expect teams to know the method of payment.

    • To download the full report click here.

    • View extended comments from Mike Webster, senior vice president and general manager, Oracle Retail, on The New Topography of Retail.
Contact Info
Matt Torres
Oracle
415-595-1584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

About Oracle Retail

Oracle provides retailers with a complete, open, and integrated suite of best-of-breed business applications, cloud services, and hardware that are engineered to work together and empower commerce. Leading fashion, grocery, and specialty retailers use Oracle solutions to anticipate market changes, simplify operations and inspire authentic brand interactions. For more information, visit our website at www.oracle.com/retail.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Matt Torres

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Oracle Boosts Software Development Productivity with New Java Release

Tue, 2018-09-25 12:00
Press Release
Oracle Boosts Software Development Productivity with New Java Release JDK 11 first Long Term Support release under new six-month cadence

Redwood Shores, Calif.—Sep 25, 2018

Continuing its commitment to deliver a regular cadence of Java innovations and updates to the community, Oracle today announced the general availability of Java SE 11 (JDK11). JDK 11 brings a number of new developer productivity enhancements as well as support for modern cryptographic and Internet standards, including TLS 1.3 and HTTP/2.

The first Long Term Support (LTS) update under Oracle’s six-month release schedule announced last year, JDK 11 is the result of extensive collaboration between Oracle engineers and members of the worldwide Java developer community via the OpenJDK Community and the JCP. Since the release of Java SE 8, the community has collaborated on more than 100 new enhancements that were added through JDK 9, 10, and 11.

“TLS 1.3 was recently approved and it's fantastic news that Java SE 11 will support it right away,” said Jim Manico, co-author of Iron Clad Java and founder of Manicode Security. “The new Java release cycle for Java SE means that important security protocols and other standards such as TLS 1.3 can be released and adopted rapidly, giving application developers more tools to write secure software with the world’s most popular language - Java!”

Customers can now migrate from Java SE 8 to Java SE 11 at the pace that best meets their unique business needs, backed by Oracle’s Long Term Support. Oracle will offer its customers security and bug-fixing updates for JDK 11 through 2026, with the next LTS release scheduled for September 2021.

“Thanks to continuous improvements by Oracle and the Java Community, the JVM remains the best platform for building applications,” said Rafael Winterhalter, from Scienta Norway and creator of the popular Byte Buddy code generation and manipulation library for Java. “The Java SE 11 release gives me confidence as we see the benefits of the module system taking hold, making Java applications more encapsulated and transparent. This is crucial in times where applications become increasingly complex and rely on growing numbers of dependencies. Newer features being explored like 'nestmates' provide great promise of improved startup and compilation performance going forward”.

Key features in Java 11 include:

  • Nest-based access controls: eliminates the need for compilers to insert accessibility-broadening bridge methods.

  • Dynamic class-file constants: reduces the cost and disruption of creating new forms of materializable class-file constants and offers broader options for expressivity and performance.

  • ZGC: a completely passive GC implementation with a bounded allocation limit and the lowest latency overhead possible.

  • Flight Recorder: low overhead data collection framework for troubleshooting Java applications and the HotSpot JVM.

“The LTS model releases enable our customers to migrate from one well-supported Java SE LTS release to the next at their own pace, while at the same time allowing the Java developer ecosystem to get access to improvements faster than before,” said Georges Saab, Vice President, Software Development, Java Platform Group at Oracle. “Together with the introduction of Oracle Java SE Subscription, customers now have an easy way to benefit from access to regular releases of tested and certified performance, stability, and security updates, directly from Oracle.”

Java SE Subscription is Oracle’s low-cost and predictable offering to manage Oracle Java SE installations across enterprises. To learn more about JDK 11, visit the Java PM blog and see the full list of features here. 

To see these innovations in action, join Oracle Code One, Oracle’s inaugural full-stack developer conference, October 22-25, 2018 in San Francisco. Register at: https://www.oracle.com/code-one

Java is the world’s most popular programming language, with over 12 million developers running Java. Java is also the #1 developer choice for cloud, with over 21 billion cloud-connected Java virtual machines.

Contact Info
Alex Shapiro
Oracle
+1.415.608.5044
alex.shapiro@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Alex Shapiro

  • +1.415.608.5044

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